Complaints Policy

Last Updated: 20-Dec-2025

Effective Date: 20-Dec-2025

1. Introduction

PEYMO SL is committed to providing a high standard of service. If you are dissatisfied with any aspect of our Website or services, we want to hear from you so that we can address your concerns.

2. Scope

This complaints procedure applies to complaints about:

The PEYMO.FINANCE website
Our handling of your personal data
Communications from PEYMO SL

Important: PEYMO SL is a technology platform. We do not provide financial services directly. If your complaint relates to financial services (such as an account or payment issue), you should contact the relevant regulated financial partner who provides those services. Their complaints procedures will apply.

3. How to Submit a Complaint

You can submit a complaint to us by:

Email: legal@peymo.finance

Post:

Complaints

PEYMO SL

Calle Canónigo Torres 10, Bajo,

03181 Torrevieja (Alicante),

Spain.

Please include the following information in your complaint:

Your name and contact details
A clear description of your complaint
Any relevant dates, reference numbers, or supporting documents
What outcome you are seeking

4. Our Process

When we receive your complaint:

Acknowledgement: We will acknowledge receipt of your complaint within 5 business days.
Investigation: We will investigate your complaint thoroughly and fairly.
Response: We aim to provide a full response within 15 business days. If we need more time, we will let you know and explain why.
Resolution: We will explain our findings and any actions we will take. If we have made an error, we will apologise and take steps to put things right.

5. If You Are Not Satisfied

If you are not satisfied with our response:

Data Protection Complaints: You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.
Financial Services Complaints: If your complaint relates to financial services provided by one of our partners, you may be able to refer your complaint to the Financial Ombudsman Service. Contact the relevant partner for details.

6. Contact Us

If you have any questions about these Terms, please get in touch with us at:

PEYMO SL

Calle Canónigo Torres 10, Bajo,

03181 Torrevieja (Alicante),

Spain.

Reg.No.: B22922314